Payments are final. Once a payment has been made we do not refund it — not a first payment, not a renewal, not an unused scan. Please be sure before you buy. You control what you are charged: cancel any time, from the Plans page, and you are never charged again.
We are the seller of record. We issue your receipt. Card payments are processed for us by MyFatoorah, a licensed payment provider; we never see or store your card details.
Every new account gets 150 free words on the same humanizer the membership uses, with no card. Please use them to decide whether the Service is right for you before you pay, because we cannot refund the payment afterwards.
The 9.5 KWD month renews automatically every 30 days until you cancel, so your words do not run out in the middle of a deadline. Each renewal adds 30 days and 10,000 words on top of what is left — a renewal never costs you days you already paid for.
Cancelling is immediate and free. Open the Plans page and choose Cancel renewal under the membership card. That stops every future charge at once. The days and words already on your account stay until they run out.
Cancel before your renewal date. A renewal that has already been charged is not refunded, so if you do not want another month, cancel before it bills. If you cannot reach that screen, WhatsApp us on 55495757 from the number on your account and we will cancel it for you — a request that reaches us before your renewal date is treated as cancelled on the day we receive it.
Turnitin scans are bought one at a time, are not part of the membership, and never expire — there is no deadline to use them and nothing is lost by waiting. They are not refundable, used or unused.
These are what people ask about most often. None of them changes the answer:
Nothing in this policy limits any statutory right of cancellation or refund you have as a consumer under the law of your own country.
Use the Live Support chat on the Support page, or WhatsApp us on 55495757, with the rough date of the charge and the transaction number from your receipt if you have it. We aim to reply within 2 business days.
Please come to us before raising a chargeback — if something has genuinely gone wrong we would rather fix it directly, and that is almost always faster.